Our Refund Guarantee
At Atlas Game Shop, we stand behind the quality of our service. If Atlas Tools does not work as described after following our support guide, we will issue a full refund.
Eligible Refund Conditions
You are eligible for a full refund if:
- Atlas Tools fails to activate your games after following the official tutorial
- The software does not function on your compatible Windows device
- You have contacted our support and the issue could not be resolved
Non-Eligible Conditions
Refunds will not be issued if:
- You have not followed the setup tutorial
- The issue is caused by your hardware or operating system incompatibility
- You simply changed your mind after a successful activation
- Your device does not meet the minimum system requirements
How to Request a Refund
To request a refund:
- Contact us via WhatsApp
- Provide your order number from Tokopedia or Shopee
- Describe the issue you encountered
- Our team will review and respond within 24 hours
Processing Time
Approved refunds are processed through Tokopedia or Shopee buyer protection. Processing time depends on the respective platform's refund timeline, typically 3 to 7 business days.
Contact
For refund requests or questions, contact us via WhatsApp.